SNUGGLE SMP NETWORK – PRIVACY POLICY

Owned by Cloud Data Hosting LLC
Last Updated: 11/19/2025

1. Introduction

This Privacy Policy explains how Cloud Data Hosting LLC (“we,” “us,” “our”) collects, uses, and protects your information when you use the SnuggleSMP Network, including all hosted servers (such as Chase’s SMP and Fae’s SMP), the network website, and any connected services.

The SnuggleSMP Network is an 18+ community, and we do not knowingly collect information from minors.

2. Information We Collect

A. Information You Provide

We may collect information you directly provide, such as:

• Email address
• Website username
• Website login credentials (passwords stored securely using hashing)
• Optional profile information

B. Automatically Collected Information

We automatically collect:

• IP addresses (Minecraft servers and website)
• Minecraft username
• Minecraft UUID
• Discord ID (if you link your account or join community Discord servers)
• Basic website analytics (e.g., traffic, device type, page visits)

C. Server Logs

We retain:

• Chat logs
• Ban logs
• Moderation logs
• Connection logs
• Error logs
• Security logs

This data is used strictly for community safety, moderation, anti-abuse, and server integrity.

3. How We Use Your Information

We use your information for:

• Account creation and authentication
• Moderation and enforcement of community rules
• Detecting and preventing griefing, harassment, or misconduct
• Security monitoring and fraud prevention
• Improving server performance and user experience
• Investigating rule violations or ban evasion

We do not sell your data to anyone.

4. Information Sharing

We only share data when necessary:

• With staff for moderation and security
• With automated anti-cheat or protection systems
• With law enforcement or legal authorities when legally required
• To enforce our Terms & Conditions

We do not share information with advertisers, data brokers, or marketing partners.

5. Cookies & Analytics

Our website may use:

• Session cookies
• Security cookies
• Basic analytics tools (e.g., Cloudflare or similar)

We do not use advertising trackers.

6. Data Retention

We retain data according to the following guidelines:

• Chat logs: until manually deleted
• Ban records: permanently, for safety and recordkeeping
• Account data: until your account is deleted
• IP logs: 90 days to 12 months depending on security needs

We reserve the right to retain information needed for community safety, rule enforcement, and fraud prevention.

7. Your Rights

You may request:

• Access to your stored website account data
• Correction of inaccuracies
• Deletion of your website account

Requests must come from the verified email linked to the account.

Minecraft server logs cannot be selectively removed unless legally required, as they are part of security operations.

8. Security Measures

We take reasonable steps to protect your data, including:

• Secure password hashing
• Access control for staff
• HTTPS encryption
• Secure hosting and regular security reviews

However, no online service can guarantee complete security.

9. No Minors Allowed

The SnuggleSMP Network is 18+ only.

If we discover a user is under 18:

• Their access will be revoked, and
• Any stored data tied to the minor will be deleted promptly.

10. Changes to This Privacy Policy

We may update this policy at any time. Updates will be posted on the website with a new “Last Updated” date.

11. Contact Information

For privacy-related questions or concerns:
📧 webmaster@snugglesmp.com